Return Policies

Downloadable Products

If your order contains downloadable products, they will be available to download once your payment is confirmed by our system. A download link will be sent by email. If you paid by credit card, you may log onto our site again, "view your order," and click the Product name to download immediately.

Cancellation Policy

You may cancel an order any time before your order is shipped. Depending on when you placed your order this could be between 1-24 hours after placing your order. We will email you if you are successful in canceling your order. If the order has already been shipped, you may return new, unopened items from a canceled order within 1 week after they have been delivered to you. Items should be returned in their original packaging. For more information on canceling orders and returning items, please read below.

 

Return Policy

Our company, Viva Design, Inc., would like our customers to be completely satisfied with the goods they have purchased from us. If you are not completely satisfied with your purchase, you may return it to us within 7 days from receipt of the goods for a prompt exchange or refund.

  • Shipping costs are incurred at your risk and are not refundable.
  • You are responsible for return shipping costs.
  • All returns must be accompanied by the original receipt which was given to you along with the original packaging.
  • There will be no refund on items returned that are not in saleable condition.
  • If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

How do I return an item?

Whatever the reason, you may return your purchase for exchange or refund to the following address. Please include a copy of the original receipt that was emailed to you.

Viva Design, Inc.
123 -125 East Carillo Street
Santa Barbara, CA 93101